As a ShareWELL member, you gain access to versatile healthcare options designed to save money on healthcare spending and proactively manage your health with ease. You can complement your ShareWELL membership with Lyric, an optional feature that provides access to Virtual Urgent Care visits and select Mental Health services.
It also includes Quest Select Service, which lets you access over 1,200 lab services at no cost through any Quest Diagnostics location with a $0 copay. This article will guide you through maximizing the benefits of Lyric in tandem with your ShareWELL membership.
What Is Lyric?
Lyric is a digital health platform that offers innovative solutions for managing your healthcare needs. It provides access to a range of virtual healthcare services, including urgent care, primary care, and mental health consultations, through a convenient, user-friendly interface.
Designed to integrate seamlessly with ShareWELL, Lyric enables you to connect with medical professionals from the comfort of your home, helping save time and reduce costs. Lyric fills the gap for expenses that do not meet the Unshared Amount of ShareWELL, making it the perfect complement to keep healthcare spending down.
What Lyric Includes
- $0 Virtual Care: Quick access to healthcare providers for non-emergency medical issues. Commonly treated conditions include allergies, asthma, bronchitis, colds and flu, earaches, fevers, heartburn, UTIs, nausea, rashes, sinus infections, and sore throats.
- 24/7 Access for patients and their families: Live video, phone, and messaging options let each patient receive care the way they prefer.
- Primary Care visits: Help managing medications and labs, plus the ability to order imaging.
- Mental Health Support: Access select mental health services for virtual therapy or counseling by scheduling secure sessions with licensed therapists. These sessions address behavioral conditions like addiction, depression, family challenges, and more, and are available by video or phone appointment only.
How to Use Lyric: Virtual Urgent Care
- Download the app: It takes just a few minutes to get access to the state-of-the-art platform.
- Schedule in minutes: A doctor will call you directly or join by video on the mobile app or website, typically in under 9 minutes for urgent care consults or next-day primary care appointments.
- Get diagnosed and treated: Your doctor will listen to your symptoms, diagnose your issue, and provide a treatment plan, which may include a prescription.
- Get back to life: If your doctor wrote you a prescription, you can pick it up quickly from your preferred pharmacy and get back to what matters most.
We recommend downloading the app and registering when your benefit becomes active, so you save time on your first appointment.
Mental Health Services
Follow the steps above to get started. Please note that you will need to schedule an appointment for select mental health services.
A Tale of Two Visits: Lyric vs. Urgent Care
Meet Jane
Jane is a busy professional juggling a demanding job and family responsibilities. One afternoon, she starts to feel the telltale signs of a urinary tract infection, including discomfort and frequent urges to go. Knowing she needs treatment quickly but not wanting to rearrange her day, she uses Lyric's Virtual Urgent Care.
Within minutes, Jane logs onto the platform, fills out a short symptom questionnaire, and is matched with a healthcare provider. During a quick video consultation, the provider confirms her symptoms, advises her on hydration, and sends a prescription to her local pharmacy. Jane picks up her $0 medication after work, and by the next morning she's already feeling relief, all without leaving home or waiting in a clinic.
Meet Jill
Jill is a college student who wakes up with a painful earache that won't go away. With no access to virtual care, she reluctantly heads to a local urgent care clinic. After a long 45-minute wait in the lobby, she is finally seen by a provider who confirms she has an ear infection.
After all her travel and time, the visit turns out to be more costly than she expected, and Jill spends $700 out of her own pocket. Frustrated by the time, effort, and expense, Jill reflects on how much easier it could have been with access to a more convenient and affordable option like virtual care.
Comparing Their Experiences
- Convenience: Jane's virtual visit was fast and stress-free, completed from the comfort of her home. Jill faced a lengthy wait and the added stress of navigating costs at the clinic and pharmacy.
- Cost: Jane's virtual visit was included as part of her ShareWELL membership with Lyric, while Jill paid a high price for the urgent care visit and her prescription.
- Outcome: Both received treatment, but Jane's experience was far more streamlined and affordable.
The Takeaway
Virtual care, like the services offered through Lyric, can save time, reduce expenses, and simplify access to treatment for non-emergency health concerns. While in-person visits are sometimes unavoidable, ShareWELL members with Lyric can avoid many of the downsides Jill experienced, ensuring a smoother and more convenient healthcare experience.