Guiding the Way: How ShareWELL’s Advocacy Team Supports Members Through Every Step of the Healthcare Journey
Navigating today’s healthcare system can be challenging, especially for those using a new approach that operates outside traditional insurance. Members of health sharing communities like ShareWELL often take a more direct role in managing their care. This can include acting as a self-pay patient, gathering medical bills, and coordinating benefits across different care providers. While this approach gives members greater flexibility and control, it can also bring new complexities. That is where the Advocacy Team, administered by ShareWELL Partners, becomes a vital support system.
The Advocacy Team is dedicated to helping members get the most from their ShareWELL experience. They provide expert guidance with Sharing Requests, help members understand how their expenses are reviewed, clarify determinations made by ShareWELL, and coordinate across multiple care resources to simplify the process and reduce costs. Their mission is to remove friction and uncertainty so that members can focus on their health, not the paperwork.
Personalized Support for Every Member
Health sharing is designed around a direct and empowered relationship between members and their healthcare providers. For many, this means learning new ways to manage care, such as requesting itemized bills, submitting payments in advance, or completing direct pay applications.
The Advocacy Team helps bridge that gap by offering education, tools, and personal support. Whether a member is preparing for a hospital stay or coordinating ongoing care, they can rely on their team to help complete applications, communicate with providers, and ensure all required information for Sharing Requests is submitted correctly.
Specialized Maternity and Negotiation Support
For members planning or currently receiving maternity care, ShareWELL’s Maternity Team provides direct, personalized guidance. This team works with both members and their chosen providers to organize prenatal care, delivery planning, and related documentation, ensuring the Sharing Request review process is clear and efficient.
For larger medical bills or more complex situations, the Negotiations Team offers advanced support. They work directly with hospitals and clinics to complete self-pay applications, qualify members for available discounts, and negotiate fair and transparent rates. This process not only benefits members but also aligns with how healthcare facilities manage their own billing adjustments. The Negotiations Team ensures that every opportunity to reduce costs and improve billing accuracy is explored on behalf of the member.
Submitting and Understanding Sharing Requests
One of the most important aspects of being a ShareWELL member is submitting a Sharing Request for eligible medical expenses. For new members, this process can feel unfamiliar. The Advocacy Team simplifies every step, explaining what documentation is required, how to organize it, and what happens once a request is submitted.
When a determination is made, members can reach out to the team for help understanding how the decision was reached and what options exist if clarification or review is needed. This open communication supports transparency and reinforces ShareWELL’s commitment to a fair, community-based model.
Members can also learn how to navigate UA payments, reduce their UA, and understand which costs may be shared. These topics are explained in detail in other ShareWELL resources and blog articles designed to help members make confident financial decisions about their care.
Coordinating Benefits Across Different Plans
Many members combine ShareWELL participation with other resources such as direct primary care memberships, employer benefits, or supplemental protection plans. The Advocacy Team helps members understand how to coordinate these programs effectively, ensuring that no savings opportunities or sharing options are missed.
Their expertise helps members clarify which organization is responsible for specific costs, align timelines, and submit proper documentation. This level of coordination helps maximize the value of every dollar spent on care.
Clear and Compassionate Communication
Consistent and compassionate communication is central to the Advocacy Team’s effectiveness. Members can expect updates, follow-ups, and clear answers throughout the process. Whether checking the status of a Sharing Request or discussing a new bill, the team remains a reliable point of contact.
Members are treated as individuals with unique needs, not case numbers. The Advocacy Team reflects ShareWELL’s community values in every interaction.
Empowering Members for Long Term Success
The goal of the Advocacy Team is not only to resolve immediate questions but also to empower members for the future. By learning how to navigate healthcare confidently, members gain long-term benefits that extend far beyond a single medical event.
As more people embrace flexible, community-driven models like ShareWELL, the Advocacy Team’s role becomes increasingly important. Through the combined efforts of ShareWELL Partners, the Maternity Team, and the Negotiations Team, members have access to trusted guidance every step of the way. These teams are more than advocates—they are partners in helping every member thrive on their healthcare journey.