For many, submitting a medical bill and paying a provider directly as a self-pay patient is entirely new. It can feel overwhelming, especially if you’ve never navigated healthcare without traditional coverage. At ShareWELL, we understand these concerns and want to assure you that our advocacy team is here to help every step of the way. In this post, we’ll walk you through what happens after you submit a medical bill so you know exactly what to expect and how we support you.

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We understand that being a Health Share member is new for many ShareWELL members, and accessing care can initially seem intimidating, especially during an emergency. Rest assured, we’re here to guide you through every step of your emergency room visit as a self-pay patient.

Step 1: Declare Yourself as a Self-Pay Patient

As a ShareWELL member, you’ll be considered a self-pay patient. This status allows you to take advantage of self-pay discounts and ensures you’re billed directly for any expenses related to your visit. When hospital staff ask for your insurance or ID card, simply let them know you’re self-pay and request that the bill be sent directly to you. Keep in mind you won’t need to make any payments that day. The hospital will provide you with the bill by mail or through a patient online portal, and we’ll guide you in handling it once it arrives.

Step 2: Open a Sharing Request

After your emergency room visit, opening a Sharing Request with ShareWELL is important as soon as possible. This step is essential to start the determination process for sharing with the ShareWELL community.

To submit a Sharing Request, visit:

Submitting a Sharing Request

Step 3: Confirming Your Bill’s Eligibility

Once you’ve submitted your Sharing Request, we will review it to determine eligibility for sharing. You may need to sign a HIPAA form, which permits us to gather the necessary medical records from your provider. Review the Member Guidelines to ensure your expenses qualify for sharing.

Step 4: Negotiations

ShareWELL Partners will evaluate the bills for accuracy and fair pricing. Do not pay your bill until we notify you to do so. This allows our team to assess whether there’s an opportunity to negotiate for better pricing or resolve billing issues.

Our negotiation process may include:

• Instructing you when and how to pay your Unshared Amount (UA)

• Reviewing bills for duplicate charges, errors, or inflated pricing

• Identifying additional self-pay resources to reduce costs

• Engaging in attorney-led negotiations, when appropriate

If we determine that negotiation support is possible, we’ll guide you through providing all necessary documents, including itemized bills and financial records. Your timely response is vital. ShareWELL members are expected to act quickly when our team requests information or signatures so we can advocate effectively on your behalf.

Step 5: Submit Your Bills and Communications

Emergency room visits often generate multiple bills from providers, including the hospital, emergency physicians, radiology, and lab services. Please submit all bills and any communications you receive to ShareWELL.

• Itemized bills
• Provider statements
• Self-pay status determinations
• Visit notes
• Payment receipts (if applicable)

Complete submissions allow us to process your request quickly and ensure your eligible expenses are handled properly.

We know emergencies can be stressful, but following these steps will help make the process more manageable. Declare yourself as a self-pay patient, submit your Sharing Request promptly, allow our team to evaluate and negotiate your bills, and provide all documentation in a timely manner. By working together, you can make the most of your ShareWELL membership and secure fair pricing with less stress

The post A Step-by-Step Guide to Navigating Emergency Room Visits appeared first on ShareWELL.

Navigating a Health Procedure with ShareWELL

Facing a medical procedure can feel overwhelming, especially without a clear plan. At ShareWELL, we’re committed to guiding you through every step. Our advocacy team is here to support you, whether helping you communicate with providers, quickly setting up self-pay arrangements, sending documents, or coordinating cost negotiations. Your active involvement remains crucial, particularly for planned procedures where time sensitivity can impact your care and costs. While ShareWELL Partners will move swiftly on your behalf, provider offices often work slowly, making prompt cooperation essential.

Step 1: Submit a Sharing Request

As soon as your doctor recommends a procedure, submit your Sharing Request. Acting early gives you the best chance to:

• Coordinate smoothly with providers and ShareWELL Partners

• Lock in discounted or bundled rates

• Resolve billing issues before they disrupt care

• Reduce stress leading up to your procedure

The sooner we begin, the more options we have to protect your time, health, and finances.

Step 2: Choose the Right Setting for Your Care

One of the biggest ways to save is by choosing the right place for your procedure. Whenever possible, ShareWELL encourages members to consider ambulatory or surgical centers outside of large hospital systems.

Why?

• Lower costs – Hospital systems often add significant overhead charges, while surgical centers provide the same procedures at a fraction of the price.

• High quality – Many centers specialize in specific procedures, leading to excellent outcomes and efficient care.

• Faster process – Billing and scheduling are often simpler and more transparent than hospital systems.

Our advocacy team can help you identify these options, compare prices, and even reduce your Unshared Amount (UA) when you choose cost-conscious providers.

Step 3: Eligibility Review

Once your sharing request is submitted, we’ll begin the eligibility review. You may be asked to sign a HIPAA form so we can request the necessary medical records. Eligibility decisions are based on ShareWELL’s Member Guidelines. Timely cooperation in providing documents and signatures is essential to avoid delays.

Step 4: Identify as a Self-Pay Patient

Let your provider know you are a self-pay patient right away. This unlocks transparent, upfront pricing and avoids inflated charges. ShareWELL’s advocacy team can offer instruction on how to communicate with providers and secure clear estimates.

Step 5: Meeting Your UA (Unshared Amount)

Once your procedure is deemed eligible for sharing, you’ll need to meet your Unshared Amount (UA), which is the portion of costs you’re responsible for. You can pay this directly to ShareWELL or your provider. Our team is ready to assist if you have questions or need help navigating this step.

Step 5: Prepayment and Bill Submission

As a self-pay patient, prepayment is almost always required, and that’s exactly how we want it. Prepaying for your procedure, which includes physician, facility, and anesthesia bills, typically results in significantly better pricing and a smoother experience overall. It simplifies the process, eliminating the need to handle bills after the procedure.

To move forward, request a Good Faith Estimate outlining the expected charges from your provider. Our team may initiate attorney-led negotiations to advocate for a fair bundled rate if the estimate seems unreasonably high. We can commit to working on your behalf promptly with your cooperation. Since providers often respond slowly and multiple departments may be involved, your fast response makes a major difference.

Choosing a Provider with ShareWELL – UA Reduction Program

ShareWELL gives you the flexibility to choose your provider—traditional or nontraditional. Sometimes, members who go the extra mile to help control costs may qualify for a UA reduction. These actions include:

• Choosing providers or centers with transparent, fair pricing

• Traveling to lower-cost facilities when possible

• Responding quickly during the negotiation process

Our advocacy team can help you explore options and connect with providers who meet these criteria.

Final Thoughts

ShareWELL is here to support you every step of the way. Our advocacy team stands ready to assist with provider communication, document coordination, and payment arrangements. But your role is just as important, especially when procedures are time-sensitive or billing issues arise. The sooner we receive what we need, the more effectively we can help you secure fair pricing and high-quality care.

If you have questions or need help, reach out to our Member Success team or visit our website for more resources.

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Understanding your rights when navigating healthcare costs can make a significant difference. One such right is your entitlement to a Good Faith Estimate (GFE). At ShareWELL, we believe that transparency and education empower our members to make the best decisions for their care.

What is a Good Faith Estimate?

A Good Faith Estimate (GFE) is documentation that healthcare providers and facilities must provide if you’re uninsured or self-pay, detailing the expected costs for medical items and services. This estimate gives you a clearer picture of what you might pay, helping you make informed decisions about your healthcare.

Key Points of a Good Faith Estimate:

• Transparency – Provides a breakdown of expected costs before you receive the service.
• Preventing Surprises – Helps avoid unexpected medical bills by giving you an upfront idea of potential charges.
• Comparison Shopping – Enables you to compare costs between providers and choose the one that best fits your budget.

Your Right to a Good Faith Estimate

The No Surprises Act, effective January 1, 2022, guarantees your right to receive a Good Faith Estimate (GFE) before care is provided. In practice, some providers deliver this information quickly and clearly, while others may require additional follow-up. The most valuable type of GFE is one that includes a detailed, itemized breakdown of services and anticipated charges. Whenever possible, request that both you and your provider sign the estimate—this creates a mutual understanding of costs and adds a layer of protection against unexpected or inflated billing later on.

How to Request a Good Faith Estimate

To request a GFE, you can:

• Contact your healthcare provider directly,

• Request it when scheduling an appointment, or

• Use online patient portals if available.

• Present to your provider as uninsured or self-pay

When requesting, specify all services you expect to need, since the estimate should cover related costs such as surgeon’s fees, facility fees, and ancillary services.

A Note on Maternity Sharing Requests

For maternity Sharing Requests, ShareWELL has clear guidelines to help members and providers navigate costs. Please review our Maternity Brochure for details on eligibility, allowances, and submission requirements.

At your first visit with your OBGYN, we recommend requesting a global maternity package and asking if it can be itemized. An itemized package provides greater clarity on costs for prenatal visits, delivery, and postpartum care, making it easier for ShareWELL to apply your maternity allowances accurately. Not all providers will supply an itemized package, but requesting one early helps avoid surprises and gives you the best chance of maximizing your benefits.

When a provider offers a global maternity package that is not itemized (and includes prenatal care, delivery, and postpartum visits), ShareWELL applies a standard deduction so allowances stretch further:

• $2,000 deduction for a vaginal delivery

• $3,000 deduction for a C-section delivery

This process helps ensure members’ pre- and postnatal allowances remain available for additional maternity needs outside of the bundled package.

Support and Guidance

Our ShareWELL Member Support Team is here to guide you through requesting a GFE, submitting a Sharing Request, and understanding your benefits. We’re committed to making the process as transparent and stress-free as possible.

For additional resources, explore:

👉 Navigating Your Next Planned Procedure
👉 Navigating ER Visits

Final Thoughts

Understanding your right to a Good Faith Estimate is key to managing healthcare costs effectively. And for those preparing for maternity, knowing how global packages are handled ensures your Sharing Request is processed smoothly and fairly.

At ShareWELL, our goal is to support you with the tools, resources, and advocacy you need to confidently navigate your healthcare journey.

The post Your Right to a Good Faith Estimate appeared first on ShareWELL.

In today’s complex healthcare landscape, navigating insurance networks and understanding coverage can be daunting. However, as a ShareWELL member, you can approach healthcare differently—by becoming a self-pay patient. At first, this idea might seem intimidating. Still, the right support and mindset can simplify your healthcare experience and significantly benefit you, your healthcare providers, and the ShareWELL community.

What is a Self-Pay Patient?

A self-pay patient, sometimes referred to as a cash-pay or an uninsured patient, is an individual who pays for their healthcare expenses out-of-pocket rather than relying on insurance or third-party payers. This approach lets you directly manage and pay for doctor visits, hospital stays, diagnostic tests, medications, and other healthcare-related expenses.

Self-pay patients are responsible for paying the total cost of their medical services directly to healthcare providers. This model applies to uninsured individuals who choose to pay for services themselves.

Why Patients Choose or End Up as Self-Pay Patients

In healthcare systems where insurance is prevalent, some individuals may opt out of using their insurance due to high deductibles or copayments. Others may not have insurance coverage at all. As of 2023, 7.7% of people in the U.S. (approximately 26.5 million individuals) were uninsured. Several factors contribute to this situation, including:

• Job Changes: Leaving a job, whether voluntarily or involuntarily, often results in the loss of employer-sponsored health insurance.
• Self-Employment: Contractors or freelancers running their businesses may not have health insurance.
• Part-Time Work: Part-time employees typically do not receive employer benefits like health insurance.
• Life Events: Various unexpected life events can lead to a lack of insurance coverage.
• Affordable Alternatives: Some individuals switch to more affordable insurance alternatives such as Health Sharing, which provides flexibility and cost savings compared to traditional insurance plans.

The Insurance Dilemma

A common scenario involves patients with high-deductible insurance plans. For example, a patient discovers that their out-of-pocket cost with high deductible insurance will be $8,000, but the self-pay price is $5,000. Unfortunately, due to the provider’s contractual obligations with the insurance network, the patient cannot access the lower self-pay price. This situation highlights the restrictive nature of traditional insurance plans and the benefits of being a self-pay patient.

The Initial Adjustment: Overcoming Fear and Uncertainty

Switching from a traditional insurance model to being a self-pay patient can feel like stepping into the unknown. The safety net of insurance networks and predefined coverage is removed, and you are now responsible for managing your healthcare expenses directly. This transition can be scary, but it’s important to remember that you are not alone in this journey.

At ShareWELL, we understand that this shift requires a period of adjustment. It’s natural to have concerns about cost management, finding fair-cost healthcare providers, and understanding the full scope of your medical expenses. However, these concerns often dissipate as you become more familiar with the self-pay process and realize its benefits.

Simplifying Healthcare: The Self-Pay Advantage

One of the most significant advantages of being a self-pay patient is the simplicity of your healthcare experience. Without the constraints of insurance networks, you have the freedom to choose the healthcare providers and services that best meet your needs. This flexibility allows you to prioritize your health and wellness according to your preferences and requirements.

Direct Relationships with Providers

As a self-pay patient, you can build direct relationships with your healthcare providers. This direct interaction often leads to better communication, personalized care, and a more transparent understanding of your treatment options and costs. Without the interference of insurance companies, you and your providers can focus solely on your health, leading to more effective and efficient care.

Clearer Cost Management

When you are a self-pay patient, the costs of your healthcare services are more transparent. You receive itemized bills outlining the services and their respective costs. This clarity lets you understand precisely what you are paying for, helping you make informed decisions about your healthcare. Additionally, you have the opportunity to engage with providers directly, often resulting in cost reductions that are lower than network discounts.

The Role of ShareWELL: Support Every Step of the Way

As you navigate the self-pay model, it’s essential to know that you have the full support of the ShareWELL team. We are experts at helping members navigate healthcare as self-pay patients and have internal tools to find high-quality, fair-cost healthcare nationwide.

Personalized Assistance

The ShareWELL team is dedicated to helping you every step of the way. Whether you need assistance understanding your medical bills, finding fair-cost providers, or submitting a Sharing Request, we are here to support you. We aim to ensure that you feel confident and empowered as a self-pay patient.

Keeping Costs Down: A Collaborative Effort

As a self-pay patient, one of your primary goals is to keep healthcare costs down. Your efforts benefit you, your healthcare providers, and the entire ShareWELL community. Proactively managing your healthcare expenses contributes to a more sustainable and cost-effective healthcare system for everyone involved.

Planned Healthcare

One of the most effective ways to keep costs down as a self-pay patient is through planned healthcare. For procedures like planned surgeries or imaging (not emergency visits), prepaying for these types of healthcare bills in advance often results in a 60-80% reduction in costs. This approach creates a win-win-win scenario:

• The provider knows they will be paid and does not have to chase billing.
• The patient avoids billing issues after the procedure.
• The ShareWELL community saves money.

Being a proactive member of ShareWELL, you can help by informing us of planned or upcoming healthcare needs.

Presenting as a Self-Pay Patient

When you present yourself as a self-pay patient, healthcare providers often offer discounts, primarily when payment is facilitated quickly. The term “negotiation” can make the process sound complex, but with ShareWELL’s support, the process becomes straightforward and effective. By facilitating quick payments, we often achieve cost reductions that are even lower than typical network discounts.

Requesting Itemized Bills

Always request itemized bills from your healthcare providers. Itemized bills break down the costs of each service provided, giving you a clear understanding of what you are being charged for. This transparency allows you to identify any errors or unnecessary charges, ensuring that you only pay for the services you receive.

Embracing a New Healthcare Paradigm

Becoming a self-pay patient with ShareWELL represents a shift towards a more empowered and personalized healthcare experience. While the transition may be challenging at first, the benefits of direct engagement with healthcare providers, transparent cost management, and the support of the ShareWELL community make it a worthwhile endeavor.

Taking Control of Your Health

As a self-pay patient, you can take control of your health in ways that were not possible within the constraints of traditional insurance networks. You can choose the providers and treatments that align with your values and preferences, leading to a more satisfying and effective healthcare experience.

Redefining Healthcare

By embracing the self-pay model, you are helping to redefine healthcare. You are part of a movement prioritizing patient autonomy, transparency, and fairness. Together with the ShareWELL community, you are contributing to a more sustainable and compassionate healthcare system.

The ShareWELL Process: Simplifying Payments and Reimbursements

As a self-pay patient with ShareWELL, you have a unique advantage. Unlike traditional self-pay patients who may have to pay out-of-pocket and wait for reimbursement, ShareWELL offers a more streamlined approach:

1. Collect the Bill: After receiving healthcare services, collect the bill from your provider with any applicable self-pay discounts applied.
2. Submit to ShareWELL: Send the itemized bill to ShareWELL through a Sharing Request.
3. Receive Funds: ShareWELL can provide the necessary funds in different ways, such as by sending them directly to you, your provider, or an instant debit card.

This process ensures that you are not burdened with upfront costs and can manage your healthcare expenses more efficiently.

Final Thoughts

Transitioning to a self-pay patient model with ShareWELL may initially seem daunting. Still, the right support and mindset can lead to a simpler, more transparent, and more empowering healthcare experience. The ShareWELL team is here to guide you every step of the way, ensuring that you have the resources and support you need to navigate this new paradigm.

Thank you for being a valued member of the ShareWELL community. We are committed to supporting you on your healthcare journey and helping you achieve your health and wellness goals.

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