As a ShareWELL member, you gain access to versatile healthcare options designed to save money on healthcare spending and proactively manage your health with ease. Complement your ShareWELL membership with Lyric, an optional feature that provides access to Virtual Urgent Care visits and select Mental Health Quest Select Service, which allows you to access over 1,200 lab services at no cost through any Quest Diagnostics location services with a $0 copay. This blog will guide you through maximizing the benefits of Lyric in tandem with your ShareWELL membership.  

What is Lyric? 

Lyric is a digital health platform that offers innovative solutions for managing healthcare needs. It provides access to a range of virtual healthcare services, including urgent care, primary care, and mental health consultations, through a convenient, user-friendly interface. Designed to integrate perfectly with ShareWELL, Lyric enables users to connect with medical professionals from the comfort of their homes, helping to save time and reduce costs. Lyric will fill the gap of expenses that do not meet the Unshared Amount of ShareWELL, making it the perfect complement to keep healthcare spending down. 

$0 Virtual Care: 

• Quick access to healthcare providers for non-emergency medical issues. Most commonly treated conditions include allergies, asthma, bronchitis, colds & flu, earaches, fevers, heartburn, UTIs, nausea, rashes, sinus infections, and sore throats. 
• 24/7 access for patients and their families -Live video, phone, and messaging options let each patient receive care the way they like. 
• Primary care visits to help manage medications, labs, and order imaging.

Mental Health Support: 

• Access select Mental Health services for virtual therapy or counseling by scheduling secure sessions with licensed therapists. These sessions address behavioral conditions like addiction, depression, family challenges, and more, and are available by video or phone appointment only.  

How to use Lyric:  

Virtual Urgent Care 

• Step 1 – Download the app: It takes just a few minutes to get access to the state-of-the-art platform. 

• Step 2 – Schedule in minutes: A doctor will call you directly or join with a video on the mobile app or website, typically in under 9 minutes for Urgent Care consults or next-day primary care appointments. 

• Step 3 – Get Diagnosed & Treated In Minutes: Your doctor will listen to your symptoms, diagnose your issue, and provide a treatment plan, which may include a prescription.  

• Step 4 – Get Back to Life: That’s it! If your doctor wrote you a prescription, you’ll be able to pick it up quickly from your preferred pharmacy and get back to what matters most. 

*We recommend downloading the app and registering when your benefit becomes active to save time on your first appointment.  

Mental Health Services 

• Follow the steps above. Please note that you will need to schedule an appointment for select mental health services.

A Tale of Two Visits: Lyric vs Urgent Care 

Meet Jane 

Jane is a busy professional juggling a demanding job and family responsibilities. One afternoon, she starts to feel the telltale signs of a urinary tract infection—discomfort and frequent urges to go. Knowing she needs treatment quickly but does not want to rearrange her day, she uses Lyric’s Virtual Urgent Care. 

Within minutes, Jane logs onto the platform, fills out a short symptom questionnaire, and is matched with a healthcare provider. During a quick video consultation, the provider confirms her symptoms, advises her on hydration, and sends a prescription to her local pharmacy. Jane picks up her $0 cost medication after work, and by the next morning, she’s already feeling relief—all without leaving her home or waiting in a clinic. 

Meet Jill 

Jill is a college student who wakes up with a painful earache that won’t go away. Jill reluctantly heads to a local urgent care clinic with no access to virtual care. After a long 45-minute wait in the lobby, she was finally seen by a provider who confirmed she had an ear infection. After all her travel and time, the visit turns out to be more costly than she expected, and Jill spends $700 out of her own pocket!  

Frustrated by the time, effort, and expense of the experience, Jill reflects on how much easier it could have been if he’d had access to a more convenient and affordable option like virtual care. 

Comparing Their Experiences 

Convenience: Jane’s virtual visit was fast and stress-free, completed from the comfort of her home. Jill faced a lengthy wait and additional stress navigating costs at the clinic and pharmacy. 

Cost: Jane’s virtual visit was included as part of her ShareWELL membership with Lyric, while Jill paid a high price for the urgent care visit and his prescription. 

Outcome: Both received treatment, but Jan’s experience was far more streamlined and affordable. 

The Takeaway 

Virtual care, like the services offered through Lyric, can save time, reduce expenses, and simplify access to treatment for non-emergency health concerns. While in-person visits are sometimes unavoidable, ShareWELL members with Lyric Health can avoid many of the downsides Jill experienced, ensuring a smoother and more convenient healthcare experience. 

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